At Grishko Dance Wear Store, we are dedicated to the global dance community—from aspiring young artists in their first Kids ballet shoes to seasoned professionals performing in our exquisite Bolshoi Stars. Magnifique collection. We understand that the journey from studio to stage demands precision, passion, and perfection in every detail. Our Shipping and Returns policies are crafted with the same commitment to Classic Excellence and Performance-Driven quality that defines every stitch of our dancewear.

Global Shipping Information

We proudly serve dancers worldwide, bringing our curated collections from Baltimore to Bangkok. Please note, delivery to some remote regions in Asia and elsewhere may be limited.

Order Processing

All orders are processed with care within 1-2 business days of payment confirmation. You will receive a notification email once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  1. Standard Shipping
    • Carrier: DHL or FedEx
    • Cost: A flat rate of $12.95 USD.
    • Delivery Time: 10-15 business days after shipment.
  2. Free Shipping
    • Carrier: EMS
    • Cost: FREE on all orders over $50 USD.
    • Delivery Time: 15-25 business days after shipment.

Delivery times are estimates and may vary based on destination and customs processing. You will receive tracking information to follow your order’s journey.

Accepted Payment Methods

We accept secure payments via: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges Policy

Our policy is designed with respect for your artistry, offering a straightforward process to ensure your complete satisfaction.

Policy Overview

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Refund Method: Refunds are issued to the original payment method used during purchase.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request (Within 15 Days)
    Email our support team at [email protected] with the subject “Return/Exchange Request”. Include your order number, full name, contact email, item details, and reason for return/exchange.
  2. Receive Instructions & Authorization (RMA)
    Within 1-2 business days, we will provide a Return Merchandise Authorization (RMA) number and detailed return instructions. Do not ship items back without this authorization.
  3. Package and Ship Your Item
    Securely pack the item(s) in their original packaging with all tags. Include a copy of your order confirmation or the RMA form. Ship to:

    Grishko Dance Wear Store Returns Department
    2778 Hickory Heights Drive
    Baltimore, US 21201

    We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.
  4. Processing & Completion
    Once we receive and inspect your return (within 5-7 business days of arrival), we will notify you via email.
    • For Returns: Your refund will be processed immediately.
    • For Exchanges: We will ship your replacement. If out of stock, we will contact you for alternatives or issue a refund.

Refunds: Timing & Method

Your refund is our priority. Once approved:

  • Credit/Debit Cards (Visa, MasterCard, JCB) & PayPal: Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution’s processing times.

The refund will always be issued to the original payment method. Original shipping fees are not refundable.

Items That Cannot Be Returned or Exchanged (Final Sale)

To ensure the hygiene, safety, and Classic Excellence of our products for our global dance community, the following items are FINAL SALE and cannot be returned or exchanged:

  • All Dance Shoes (including Kids ballet shoes, Jazz Shoes, Folk & Character Shoes): Due to intimate fit and hygiene reasons, all footwear is final sale once the box is opened or the item has been tried on outside of a clean, carpeted surface.
  • Hair Accessories (e.g., elastics, pins, headbands from our Hair Accessories menu): For health and hygiene reasons.
  • Gifts of a personal nature.
  • Any item not in its original condition, is damaged, missing tags, or shows signs of wear, washing, or use.

This policy is strictly enforced to maintain the performance-ready condition our dancers rely on. We encourage you to carefully review size charts and product descriptions, especially for Dance shoes and Kids Stage Costumes, before purchasing.

Damaged, Defective, or Incorrect Items

We deeply apologize if your order does not meet the Grishko Academy standard of quality. If your order arrives damaged, defective, or incorrect:

  • Contact us at [email protected] within 48 hours of delivery.
  • Include your order number and clear photos of the item and its packaging.
  • We will promptly arrange a free replacement or a full refund, including any return shipping costs.

Need Further Assistance?

Our passionate support team is here to ensure your experience is seamless.

Email: [email protected]
Website: grishkodancewear.com

“From the studio to the stage, we stand behind our craft and are committed to your complete satisfaction.”

© document.write(new Date().getFullYear()) Grishko Dance Wear Store. All rights reserved. | 2778 Hickory Heights Drive, Baltimore, US 21201